Terms & Conditions

Terms & Conditions



1. RENTALS
The minimum rental period is one week, always from Saturday to Saturday.

2. HOW TO BOOK
The client must fill in the reservation-form enclosed in the catalogue and return it duly signed by fax, accepting all general conditions of rental.
The contract is binding and with the signature the client becomes responsible for the rental in front of Fattoria Celle according to the Italian Law. The client must also give the names of all members of the party. A deposit of 25% of the total rental is due at the time the booking is confirmed. The balance is due no later than 42 days before the beginning of the rental period. However, if the balance is not paid within this time limit, Fattoria Celle reserves the right to cancel the booking, in which case the deposit is forfeit. Full payment is required for bookings made within 42 days before the beginning of the rental period. The price list enclosed in the catalogue is an integral part of the general conditions of rental; agents or distributors are not authorised to alter the prices in any way. After the balance has been paid, Fattoria Celle will send to the client a rental voucher together with the address of the property and the itinerary for reaching it. Upon arrival the client must show the voucher to the owner or his representative before gaining admittance to the property. No other document will be accepted. The voucher is personal and valid only for the persons named on the booking form and is non -transferable. The owner or his representative will refuse entrance to the property if the number of persons exceeds that indicated on the voucher. Children under two years are not counted, provided that the clients bring their own baby-cot and linen (possible exceptions are pointed out in the descriptions of the houses). If there is any change in the individual persons or the total number of persons during the stay, Fattoria Celle must be informed in advance, otherwise the owner or his representative can request the whole party to leave, in which case the client forfeits the total rental. All changes must be agreed before with Fattoria Celle.

3. PAYMENT
Payment must be made in the currency indicated in the official price list by bank transfer (SWIFT), without any charges for the beneficiary. For each payment the name of the client, the booking number and the property reference must be clearly specified. If these conditions are not met, the booking is invalid. Payments in other currencies are not accepted. All rental prices as well as additional charges, not included in the rental price, as final cleaning, deposit, heating, etc., are clearly listed in the price list and must be paid directly to the owner or his representative before departure. PAYMENT MODALITY: Make a deposit of 25% of the total price and send copy of the bank credt transfer by fax together with the reservation form.
Full payment within 30 days before the start of the rent period.
Penality in case of cancellation:
10% of the price within 45 days before the start of the rent period;
25% of the price within 30 days before the start of the rent period;
90% of the price within 5 days before the start of the rent period;
100% of the price if cancellation is notified less than 5 days before the start of the rent period.


4. ARRIVAL AND DEPARTURE
Clients must arrive at the property on Saturday between 5.00 p.m. and 8.00 p.m.
Clients must depart on Saturday before 9.30 am, after having returned the house keys and allowed the owner or his representative to inspect the conditions of the property.
On arrival the client must hand over to the owner or his representative the rental voucher and all passports of the members of the party, so that these can be registered in conformity with Italian Law.

5. DEPOSIT
The client must also pay a cautionary deposit of 155,00 Euros.This amount is a guarantee for all general conditions of rental, in case of any possible damage to the property, and for any additional charges not included in the rental price. This deposit will be refunded to the client at the end of the holidays, if the property is vacated in tidy conditions, less possible additional charges. The owner or his representative will refuse admittance to the property if the deposit is not paid. Should clients decide to depart at an earlier time, the owner reserves the right to keep the deposit until he has made an inspection of the house, and to mail it to clients after deducting possible charges for the final cleaning or for damages caused by clients.
IF THE AMOUNT OF POSSIBLE DAMAGES IS HIGHER THAN THE SECURITY DEPOSIT ,CUSTOMERS MUST PAY THE DIFFERENCE TO THE OWNER OR HIS/HER REPRESENTATIVE BEFORE DEPARTURE.


6. CLEANING
AT DEPARTURE THE CLIENT MUST PAY TO THE OWNER OR HIS/HER REPRESENTATIVE THE FINAL CLEANING CHARGES AS INDICATED IN RENTAL PRICES LIST SENT BY E-MAIL. 

7. BEHAVIOUR
The client signing the contract is responsible for the correct behaviour of the client’s party whilst occupying the property. Should a member of the party fail to behave in a civilised and decent manner, the owner or his representative has the right to ask the party to leave immediately and for compensation of all damages caused. The rental is automatically forfeit.

8. MAINTENANCE
The owner or his representative reserves the right of entering the property for essential maintenance (garden, swimming-pool, etc.) even for totally independent houses.

9. COMPLAINTS
If the client has cause for complaint, he should inform the houseowner/caretaker as soon as possible, by 7.00 p.m. at the latest. Please note that exceptions concerning day and time of arrival can be made, but only if confirmed by "Fattoria Celle" in writing. Otherwise access to the rented property cannot be guaranteed. No complaint can be considered and no refund will be paid unless this procedure is observed. Fattoria Celle reserves the right to verify during the period of occupancy the causes of complaint.. If necessary Fattoria Celle reserves the right to transfer the client and his party to another similar or better apartment, with the only bound of availability. Should the client accept this exchange, the client cannot later ask for any other compensation. Should no property be available to effect an exchange, Fattoria Celle will refund the total rental. In no case Fattoria Celle will pay hotel or other accommodation costs. If the client vacates the property before the Fattoria Celle representative arrives, the client will forfeit the right to compensation. Fattoria Celle will not accept as causes for complaint weather conditions, stings or presence of insects, lack of water or electricity, work in progress, etc., if these depend on state-run organisations.

10. CANCELLATION
Should the client for any reason cancel the booking, the following cancellation charges will be applied:
10% of the total rental , if the cancellation is made 45 days before the start of the rental period;
25% of the total rental within 30 days before the start of the rental period;
90% of the total rental within 5 days before the start of the rental period;
100% of the total rental if cancellation is notified less than 5 days before the start of the rental period or in case of no-show on the arrival day.
Should Fattoria Celle be forced to cancel a booking because of reasons not depending on their will, Fattoria Celle will offer a similar or a better period. If the price of the alternative accommodation is lower than the price of the booked house, Fattoria Celle will refund to the client the difference between the initial price of rate of the alternative accommodation.

11. JURISDICTION
For any dispute concerning booking and letting only the Court of Law of Florence will have jurisdiction. Italian Law must be applied. If some of the conditions of this contract should be modified by new laws, the validity of the remaining conditions cannot be questioned.